37
1518 days ago
Lean towards the customer: how @southwestAir sees empowering employees as the key to customer service #fcf10
I make the unclear, clear and keep advertisers from being evil. IA @undrstndng || Executive Producer @IASummit 2012 || Advisor for @worldIADay
37
1518 days ago
Lean towards the customer: how @southwestAir sees empowering employees as the key to customer service #fcf10
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